ROBIN engineers have identified the root cause of this issue. A fix has been implemented. Users should be able to enter the app again, and performance within the app has by and large stabilized. Minor hiccups may still be experienced.
Please note that inbound e-mails are currently delayed, as we've temporarily scaled down processing speed to stabilize the app.
We will monitor stability actively for the next few hours and pursue various mitigation paths for full resolution.
Should this leave you with any remaining questions, please contact our team via firstname.lastname@example.org
or the question mark in the top-right corner of the ROBIN app.