This incident (which impacted a subset of ROBIN users) has been monitored extensively and is now considered resolved. Our engineering team tackled the issue within 20 minutes after the first reports. Apologies if this affected your work today.
Please reach out to our support team if you have any lingering questions.
Aug 8, 15:55 CEST
A fix has been implemented and we are monitoring the results. So far this seems to have stopped the issue from occurring. We will continue to monitor the situation closely for the next few hours. Thank you all for your swift reports of this.
Should we have left you with any questions regarding this issue, please reach out to our support team via firstname.lastname@example.org
, or through live chat via the question mark in the top right corner of the app.
Aug 8, 11:52 CEST
ROBIN engineers have been made aware of the issue concerning error messages showing in the ROBIN app. We are investigating this issue and will work to mitigate this as soon as possible. The next update will be provided here in 30 minutes at the latest, or as events warrant. Apologies for the inconvenience.
Aug 8, 11:41 CEST