ROBIN Status

Oct 19, 2018

A subset of users is experiencing diverse problems in ROBIN

Resolved - The delay has fully been resolved as of 11:37.
This incident has since been resolved. Our utmost apologies for the inconvenience.

If you have any questions or if there is anything else, please reach out to our support team at support@robinhq.com or +31 85 877 00 23.
Oct 19, 12:02 CEST

Monitoring - The issues have been resolved. We are monitoring the situation carefully for the next hour.
There is a rapidly declining delay on incoming mail, which is expected to be fully resolved within one hour.

If you have any questions or if there is anything else, please reach out to our support team at support@robinhq.com or +31 85 877 00 23.
Oct 19, 11:16 CEST

Investigating - We are currently investigating an issue where a subset of our users are experiencing diverse problems in the ROBIN conversation engine.

Additional: there is a delay of +/- 30 minutes on incoming email messages.

Next update in 60 minutes.

We are actively investigating this issue now and will post updates as soon as they become available. If you have any questions or if there is anything else, please reach out to our support team at support@robinhq.com or +31 85 877 00 23.
Oct 19, 10:41 CEST

Oct 18, 2018

No incidents reported.

Oct 17, 2018

Brief outage

Resolved - From 14:41 till 14:45 (CEST / GMT+1) , the ROBIN application was not available. This incident has been resolved. No further issues are expected, apologies for the inconvenience.
Oct 17, 15:26 CEST

Monitoring - The ROBIN application experienced a brief outage, during which users were shown an error message:
Server Error in '/' Application.
Runtime Error
The root cause has been identified, a fix has been implemented and we are now monitoring closely.
Oct 17, 15:10 CEST

Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

Unreachable ROBIN

Resolved - This incident has been resolved.

If you have any questions or if there is anything else, please reach out to our support team at support@robinhq.com or +31 85 877 00 23
Oct 12, 11:36 CEST

Monitoring - A fix has been implemented, and we are monitoring the results carefully for the next hour.

Next update in 1 hour.

If you have any questions or if there is anything else, please reach out to our support team at support@robinhq.com or +31 85 877 00 23.
Oct 12, 10:21 CEST

Update - We are still investigating an issue where users are experiencing a slow ROBIN.

Next update in 30 minutes.

We are actively investigating this issue and will post updates as soon as they become available. If you have any questions or if there is anything else, please reach out to our support team at support@robinhq.com or +31 85 877 00 23.
Oct 12, 10:14 CEST

Investigating - We are currently investigating an issue where users are experiencing an unreachable ROBIN.
Next update in 30 minutes.

We are actively investigating this issue now and will post updates as soon as they become available. If you have any questions or if there is anything else, please reach out to our support team at support@robinhq.com or +31 85 877 00 23.
Oct 12, 09:45 CEST

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

Performance hiccup [resolved]

Resolved - This incident has been resolved.

If you have any questions or if there is anything else, please reach out to our support team at support@robinhq.com or +31 85 877 00 23
Oct 8, 12:39 CEST

Monitoring - We noticed a hiccup in the performance of ROBIN, which has been resolved.

We are monitoring the performance carefully for the next hour.

If you have any questions or if there is anything else, please reach out to our support team at support@robinhq.com or +31 85 877 00 23.
Oct 8, 11:00 CEST

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.