First of all, our apologies for the disruption this morning.
At 9:45 CET we noticed that the ROBIN application wasn’t performing up to par. Users noticed a slow and unresponsive ROBIN at times.
To restore performance for all users, we have scaled-up our technical infrastructure. As we continuously scale our Azure resources to demand, this was our first go-to remediation. Unfortunately, this process took much more time and effort than we expected.
Around 11:40 CET as a final step of this upscaling process, some parts of the ROBIN platform were restarted, which resulted in approximately 2 minutes of downtime for all users.
As of 11:45 CET performance was stable again for all users of the ROBIN application itself.
We are still looking into the exact cause of the degraded performance of this morning. Additionally, we are reviewing our remediation process as whole.
Again, our apologies for the inconvenience.