CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

All Systems Operational

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Messaging Operational

Business Messaging API Operational

Smpp Operational

SMS - High Priority Operational

SMS - Regular Operational

WhatsApp Business Operational

Apple Messages for Business Operational

RCS Business Messaging Operational

Facebook Messenger Operational

Viber Operational

MMS Operational

Messaging Apps Operational

Texter Operational

LINE Notifications Operational

Mobile Push Operational

Instagram Messenger Operational

Voice Operational

Voice Platform - The Netherlands Operational

Voice Platform - South Africa Operational

Voice API's Operational

Voice Apps Operational

Ticketing Operational

Seated Ticketing Operational

General Admission Operational

Your Ticket Provider Operational

Global Ticket Operational

Get a Ticket Operational

Conversational AI Cloud Operational

Production Gateway Operational

Admin Portal Operational

CMS Operational

Staging Gateway Operational

Reporting API Operational

Web Conversations Operational

Mobile Marketing Cloud Operational

Customer Data Platform Operational

Campaigns Operational

Pages Operational

Email Campaigns Operational

Voice Campaigns Operational

Address Book Operational

Tracedock Operational

Mobile Service Cloud Operational

Mobile Service Cloud Advanced / Pro (Former ROBIN) Operational

Customer Contact Operational

E-Mail Operational

Webchat Operational

Scripted Chatbot Operational

Customer Data Platform / CDP Operational

Native Voice Operational

Reporting Operational

Online Payments Operational

Checkout Operational

CM Payments API Operational

iDEAL QR Operational

DocData PSP Operational

AutoCollect Operational

High Speed iDeal Gateway Operational

Payments Portal Operational

Electronic Cash Register Operational

Management Portal Operational

Electronic Cash Register Operational

In Person Payments Operational

Gateway Operational

Merchant Portal Operational

Processor Connections Operational

Verification & Sign Operational

Sign Operational

Seal Operational

iDIN Operational

IBAN Verification Operational

ID Scan Operational

OTP Operational

Platform Operational

Platform Apps Operational

Website Operational

Appmiral Operational

API Operational

Platform CMS Operational

External Services Operational

Mobile network operators: Netherlands Operational

Mobile network operators: Belgium Operational

Mobile network operators: France Operational

Mobile network operators: Spain Operational

Mobile network operators: United States of America Operational

Mobile network operators: China Operational

Mobile network operators: Japan Operational

Mobile network operators: Singapore Operational

Mobile network operators: United Arab Emirates Operational

Mobile network operators: Kenya Operational

Mobile network operators: Germany Operational

Mobile network operators: United Kingdom Operational

Mobile network operators: South Africa Operational

Payment method: iDEAL Operational

Payment method: PayPal Operational

Payment method: Mastercard Operational

Payment method: Visa Operational

Payment method: Sofort banking Operational

Payment method: Bancontact Operational

Payments Processor connections: CCV Operational

Payments Processor connections: Omnipay Operational

Payments Processor connections: Six Operational

Payments Processor connections: Equens Operational

Payments Processor connections: Amex Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance POS Payments Apr 19, 2024 03:00-05:00 CEST

Update - We will be undergoing scheduled maintenance during this time.
Apr 12, 2024 - 12:01 CEST

Update - We will be undergoing scheduled maintenance during this time.
Apr 12, 2024 - 11:30 CEST

Scheduled - Friday morning 19th of April, POS payments will perform will perform the upgrade of the networking infrastructure. The maintenance will take place between 03:00 AM and 05:00 AM CEST (Central European Summer Time) to minimize the impact on our customers.
Please be aware that there will be a short period during this maintenance window when our gateway will not be accessible. We apologize for any inconvenience this may cause and appreciate your patience.
Apr 12, 2024 - 11:28 CEST

Rollout of Meta errors Apr 22, 2024 08:00-08:01 CEST

We would like to announce the rollout of Meta errors! This update aims to enhance your interaction with WhatsApp by providing more detailed error descriptions, thus facilitating smoother troubleshooting experiences.
What does this mean for you? By passing through Meta API errors, you'll gain access to a wealth of information that can help streamline your development process. Whether you encounter issues during integration or runtime, these detailed error descriptions will offer invaluable insights into problem resolution.
To better understand these error codes, you can find their definitions here:
https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/
We encourage you to familiarize yourself with these codes to make the most out of this improvement. Please note that these errors will be displayed in our platform tooling over the following weeks.
Posted on Apr 15, 2024 - 12:15 CEST

Business Messaging Platform – IP switch Sep 10, 2024 10:00-10:05 CEST

Because of ongoing improvements to improve our service we have planned to following maintenances.

HTTP
On the 10th of September around 10:00 am CEST we will start using 85.119.48.98 as the IP address for the following gateways in Europe:
• gw.cmtelecom.com
• sgw01.cm.nl
• sgw02.cm.nl
Note that we advise customers to use our endpoint via Cloudflare via gw.messaging.cm.com this way you can use redundancy/shorter paths through the network.

SMPP
On the 17th of September around 10:00 am CEST we will start using 85.119.48.101 as the IP addresses of the following servers:
• smpp178.messaging.cm.com
• smpp179.messaging.cm.com
• smpp180.messaging.cm.com
• smpp181.messaging.cm.com
• smpp182.messaging.cm.com
• smpp183.messaging.cm.com

The ports that are being used will not change.

Note that we advise customers to use one of our endpoints via Cloudflare via smpp_sgw.messaging.cm.com of smpp_gw.messaging.cm.com this way you can use redundancy/shorter paths through the network.
Posted on Apr 09, 2024 - 15:50 CEST

System Metrics Month Week Day

cm.com Uptime

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gw.cmtelecom.com Uptime

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gw.messaging.cm.com uptime

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secure.docdatapayments.com Uptime

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secure.docdatapayments.com Response time

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api.cmpayments.com Uptime

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api.cmpayments.com Response time

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Past Incidents

Apr 16, 2024

No incidents reported today.

Apr 15, 2024

Mobile Service Cloud - Platform authentication enhancement

Completed - The scheduled maintenance has been completed.
Apr 15, 22:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 22:00 CEST

Scheduled - Because of ongoing improvements to our platform security, we're excited to announce that on Monday 15th of April 10:00 pm CEST we will be executing the implementation of a robust new authentication layer for enhanced security within our system. As a result, all users will need to log in again to access our platform.

Please note that if you are currently logged in, you will be automatically logged out upon clicking anywhere within the software. This is to ensure a smooth transition to the new authentication system and to safeguard your account security.

We apologize for any inconvenience this may cause and appreciate your cooperation as we work to maintain the highest standards of security for our users.

Thank you for your understanding.
Sincerely, the Mobile Service Cloud team
Apr 11, 17:16 CEST

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

ID Scan - Partial outage

Resolved - This incident has been resolved.
Apr 9, 16:13 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 12:42 CEST

Investigating - We are experiencing a partial outage. It's currently not possible to scan ID documents using the camera as an input source. File upload still works.
Apr 9, 12:18 CEST

Apr 8, 2024

Mobile Service Cloud advanced / Pro (Agent inbox) not available

Resolved - This incident has been resolved.
Apr 8, 13:29 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 11:21 CEST

Identified - Mobile Service Cloud advanced / Pro (Agent inbox) is not available at the moment due to a performance issue. We are investigating.
Apr 8, 11:08 CEST

Operator Service Interruption - NL - Odido - 20416

Resolved - This incident has been resolved.
Apr 8, 12:43 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 10:26 CEST

Update - We are continuing to work on a fix for this issue.
Apr 8, 09:23 CEST

Identified - Dutch operator Odido is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. Messages are accepted by the operator but are not being delivered at this time. The operator is investigating the issue.
Apr 8, 08:35 CEST

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024

WhatsApp Business is experiencing an outage.

Resolved - This incident has been resolved.
Apr 3, 23:17 CEST

Update - We are continuing to monitor for any further issues.
Apr 3, 21:32 CEST

Update - Additional information regarding the whatsapp incident is available on : https://metastatus.com/whatsapp-business-api
Apr 3, 20:53 CEST

Monitoring - We see the first traffic is resuming and we continue to monitor the situation
Apr 3, 20:47 CEST

Identified - Meta has identified the issue and is implementing a fix.
Apr 3, 20:44 CEST

Update - We are continuing to investigate this issue.
Apr 3, 20:39 CEST

Update - Meta Platforms is currently experiencing problems with WhatsApp. Due to this outage we have trouble sending and receiving messages on the WhatsApp channel. We will closely monitor the situation
Apr 3, 20:35 CEST

Investigating - We are currently investigating this issue.
Apr 3, 20:22 CEST

Apr 2, 2024

Conversational AI Cloud longterm dashboards issue

Resolved - This incident has been resolved.
Apr 2, 17:22 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 2, 15:50 CEST

Investigating - We're currently experiencing issues with Conversational AI Cloud longterm dashboards. This unfortunately causes these dashboards to be unavailable. Our developers are currently investigating. Thank you for your patience.
Apr 2, 15:02 CEST