First of all, our apologies for the disruption this morning. We all know how the early hours of any working day are crucial to getting the Service Operation on track for the day. We are sorry that ROBIN didn’t perform at that time.
Between 09:09 and 09:30 CET we dealt with performance slowdowns in the technical architecture behind ROBIN. We noticed peak loads on some parts of the platform, which caused degraded performance for our customers. Once we rebooted those affected servers, the load was spread evenly within the platform and performance normalised. As of 09:30 CET, ROBIN was performing fast and stable again for all customers.
We are increasing our monitoring of the affected parts, so we can spot these hiccups earlier before it results in degraded performance. Again, we are sorry about this and will do better in the future. Thanks for your understanding.
If you have any questions about this, please reach out to our support team at email@example.com or +31 85 877 00 23.